Client Overview

The company is a leader across the globe in the innovation of workforce management. Reported the revenues of USD 1.4 billion in 2019.

The solution improves labor management productivity by making it easier for managers and employees to be instantly engaged and complete simple administrative tasks.

Business Challenges

• Architect and design the solution to support all popular devices/tables across different geographies.
• Support for globalization across 14 languages/regions.
• Enterprise mobility management integrations.
• Fast pace features rollout with consideration of technical changes, platform upgrades, etc., across the other associated systems.

Solution Highlights

• Defined and implemented optimal architecture (MVC) and design for all the platforms.
• Achieved synergy across platforms by sharing a generic code base.
• Created resolution neutral builds to minimize porting efforts.
• Implemented well-structured code to support globalization without code changes.
• Quick turnaround for customer reported defects as per SLA.
• Timely resolved EMM integration issues for the customers.
• Updated platforms as per new OS/platform level changes.

Business Benefits

• Reduced time-to-market through efficient development and test automation.
• Provided ease of support for globalization and porting.
• Increased solution reach by extending support to popular mobile platforms/devices which helped get USD 1B+ revenue.
• Improved customer satisfaction by resolving issues and providing requested enhancements.
• Continuously improved quality, scalability, performance, accessibility and security of an application.